Last Updated: July 1, 2025
HorseFil (“we,” “us,” or “our”) operates the website located at horrsefil.us (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.
1. Our Satisfaction Guarantee
All HorseFil orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order has shipped.
2. Return Eligibility
To be eligible for a return:
- Your return request must be initiated within the specified guarantee period from the date of delivery (as stated at the time of your purchase).
- The product must be in its original packaging.
- You must provide proof of purchase (order number or order confirmation email).
Please note: Opened bottles may be subject to different return terms depending on the promotion or offer under which the product was purchased. Please review the specific terms that applied to your order at the time of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@horrsefil.us with your order number and the reason for your return request.
- Our team will respond within 24–48 business hours with return instructions.
- Ship the product back to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Once we receive and inspect your return, we will process your refund within 5–10 business days to your original payment method.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us at support@horrsefil.us within 7 days of delivery. Include photos of the damaged product and packaging. We will arrange a replacement or refund at no additional cost to you.
5. Non-Returnable Items
For health and safety reasons, the following cannot be returned: products that have been used and are outside the guarantee window; products purchased as part of certain promotional offers where different terms apply.
6. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution. We will notify you via email once your refund has been processed.
7. Contact Us
For return and refund inquiries: support@horrsefil.us | Monday–Friday, 9am–5pm EST